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POLICIES

I am a LICENSED and INSURED BAKERY in the State of Florida!

I am also certified in FOOD SAFETY!

I believe that "QUALITY" and "FRESHNESS" are the key to our "SUCCESS"!

Here at Lori's Place, we "THRIVE" to give you the "BEST" Baked Goods around!

If you don't plan on eating all of your items within 1 week of receiving, "PLEASE" feel free to freeze the extras!

KEEP IN MIND, COOKIES ARE "FRAGILE" IN THEMSELVES!

And we do our BEST to make sure they arrive safely. But just in case.....

"PLEASE "ORDER EXTRAS"


PLEASE ALLOW ENOUGH TIME FOR DECORATED COOKIES!

I need at least "10" days lead time on 1 dz. Decorated Cookies!

Orders over 3 dozen PLEASE give at least 2 - 3 weeks notice + added time for shipping!

I know it can't always be done, and I'm here to help if I can! :0) :0)

DECORATED COOKIES LAST 3 + WEEKS

If stored in an airtight container!!

There are NO PRESERVATIVES!

And refrigeration may dry them out!

I've been told they freeze well!


INTERNATIONAL SHIPPING:

All customs forms will be filled out accurately and truthfully--please do not ask me to mark your purchase as a gift or record a less expensive value for your item. The customer is responsible for any and all duties, customs fees and applicable taxes that may be incurred. Please do not purchase an item if it is restricted to ship to your location.

I WILL NOT REFUND returned items!


Please contact me if you have any problems with your order.

Because our items are perishable. We do not except returns

We know you will enjoy our products! We take extra special care in producing, packaging, and shipping of our products!

And unfortunately, we can't control what happens, when the package leaves our facility.

"ORDERING EXTRAS" is a plus, since cookies are fragile on there own!

There will be "NO REFUND" On Cracked, Broken Cookies or Postal delays.

PLEASE make sure to include CORRECT SHIPPING ADDRESS


Payment

We accept, Pay Pal, VISA, Mastercard, AMEX, and Discover.

After payment is received, your order will be processed in a timely matter according to your needs!

Shipping

We ship USPS Priority Mail (2-3 days) But it's "NOT GUARANTEED"

FedEx - Available upon request

UPS - Available upon request

We are NOT responsible for carrier delays, and handling of packages! We do our BEST, to make sure they arrive safely!

Tracking number, will be given after item has been shipped!

Additional policies and FAQs

"Custom Orders" are essential to our business! Once order is payed for, and process has begun,

"NO REFUND" will be allowed.

We do offer "Discounts" on larger orders. Keep in mind, the "Time Frame" when planning a Wedding or Special Event!

Also...We all have companies we've tried cookies from. Weather on line, or in our local stores.

Unfortunately everyone's tastes are not the same! I'll be sorry if you don't like my cookies!

But with that said, there will be NO REFUND on our baked goods, because you don't like them...sorry

ALLERGY ALERT: Eggs, Fruits, Nuts, & Dairy "ARE" processed in our facility

PLEASE inform us, of any allergy when ordering!